Legal

01 Overview & Scope

Nextera Consulting ("Nextera," "we," "us," or "our") is a trade name of Sol King Inc., a company based in Chicago, Illinois. We help businesses build AI and automation systems. Our website is nexteraconsult.com, a static site with no user accounts, no login system, and no backend database of our own.

This Privacy Policy applies to every page, resource, and interaction on our domain, including:

• The main marketing and services site at nexteraconsult.com
• AI Automation Consulting at nexteraconsult.com/ai-automation-consulting and the hiring-cost comparison at nexteraconsult.com/guides/ai-automation-vs-hiring
• Industry-specific offer pages under nexteraconsult.com/offers/* (e.g. /offers/law-firms, /offers/healthcare-admin, /offers/construction-trades, /offers/real-estate-investment, and others)
• The Nextera AI Hub at nexteraconsult.com/ai-hub (our NFC-tap landing page)
• The client intake and quote request form at nexteraconsult.com/form
• SEO and informational pages such as /guides/what-ai-can-automate and /ai-consultant-chicago
• Any other page served from nexteraconsult.com unless otherwise noted on that page

This Policy also covers personal information you submit through Calendly when you book a meeting, including through the inline Calendly scheduler on /book, and through Whop if you choose to complete a payment using a Whop checkout link provided by Nextera. For questions, contact legal@nexteraconsult.com.

02 Information We Collect

We collect very little. Data falls into two categories: what is collected automatically by our hosting infrastructure, and what you voluntarily submit.

Automatically collected

Voluntarily submitted

03 Information We Don't Collect

To be explicit about what is not happening on this site:

• No first-party analytics or advertising cookies. We do not use Google Analytics, ad pixels, or comparable tracking cookies on our own pages. Third-party services such as the inline Calendly scheduler may use their own cookies or similar technologies under their privacy practices (see Section 06).
• No first-party analytics. There is no Google Analytics, Hotjar, Meta Pixel, or any behavioral tracking tool installed on our pages.
• No ad tracking. We do not run retargeting ads and have no tracking pixels from ad networks on our site.
• No device fingerprinting. We do not collect device fingerprints or attempt to identify you across sessions.
• No user accounts or databases. The site has no login system and we do not maintain our own user database.
• No payment-card information on this site. Nextera does not collect or store payment-card information through nexteraconsult.com. Client engagements are governed by the applicable written proposal or SOW. If a client chooses to complete an approved payment through a third-party checkout provider, that provider handles the transaction under its own terms and privacy practices.

04 How We Use Your Information

Each piece of data we collect has a specific, limited purpose:

• Local storage preferences – To remember your session on the AI Hub so you can continue where you left off. Never transmitted to us.
• Subscriber email addresses – To send the AI tips and resources you opted in to receive. Used for no other purpose.
• Inquiry and quote form submissions – To respond to your inquiry, scope potential work, and follow up. Not added to a marketing list without your explicit consent.
• Calendly booking information – To schedule, prepare for, and attend the meeting you booked. Retained with the related client communication thread.
• Whop checkout information, when used – To administer an approved client payment and the related engagement. Payment-card information is processed by Whop, not through this website.
• Form-notification email – To receive and respond to Netlify Forms submissions. Notifications may be forwarded to a Nextera Gmail inbox.
• Server logs (via Netlify) – For infrastructure security, abuse prevention, and stability. Controlled by Netlify, not us.

We will not use your information for purposes materially different from those described here without first notifying you and, where required, obtaining your consent.

05 How We Share Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for commercial purposes. We also do not share your information with advertisers or data brokers.

We share information only in the limited circumstances below:

• With service providers that help us operate the site (see Section 06), strictly for the purpose of delivering those services to us.
• To comply with law or legal process, such as in response to a valid subpoena, court order, or government request, or to investigate suspected fraud or violations of these policies.
• To protect rights, property, and safety of Nextera, our clients, or the public, where we have a good-faith belief that disclosure is necessary.
• In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets. In that event, we will take reasonable steps to ensure your information continues to be handled consistently with this Policy.
• With your consent, for any other disclosure you direct us to make.

06 Third-Party Service Providers

We use a small number of third-party service providers to operate the site:

• Netlify – hosts the site and processes the site's Netlify Forms submissions. netlify.com/privacy
• Tailwind CSS CDN – serves a client-side design library used by the AI Hub. When the AI Hub loads, your browser requests this file from cdn.tailwindcss.com; that provider may handle standard technical connection information under its own privacy practices.
• Calendly – provides the meeting scheduler, including the inline scheduler on /book. Information entered through Calendly and its browser technologies are handled under Calendly's privacy practices. calendly.com/privacy
• Google – may process Netlify Forms notification email forwarded to a Nextera Gmail inbox. policies.google.com/privacy
• Whop – may process checkout and payment information when a client uses a Whop checkout link provided by Nextera. Whop handles that transaction under its own terms and privacy practices. whop.com/privacy

External links on our pages may point to third-party websites (for example social media profiles, GitHub, or partner sites) that are not covered by this policy. Once you leave our site, the destination site's privacy practices apply.

07 Browser Storage on the AI Hub

The AI Hub uses your browser's local storage (not cookies) to save preferences and state between visits. It also uses session storage for a temporary dismissal preference. This is client-side storage: it remains on your device and is not sent to Nextera by the AI Hub.

The items saved include your selected audience type (for example, Founder or Student), recent navigation paths through the decision tree, saved and viewed resources, ratings, and certain display preferences.

To clear this data: open your browser settings, navigate to site data or storage, and clear data for nexteraconsult.com. On mobile, this is typically found under Settings → Safari or Chrome → Advanced → Website Data.

08 Email Communications & CAN-SPAM

If you subscribed to receive AI tips and resources from Nextera, here is what you can expect:

• All commercial emails will clearly identify Nextera Consulting as the sender.
• Every email will include a physical mailing address for Nextera Consulting in Chicago, Illinois.
• Every email will include a clear, functioning unsubscribe link or instruction.
• We will honor all unsubscribe requests within 10 business days, as required by the federal CAN-SPAM Act.
• We will not use deceptive subject lines or sender information.

To unsubscribe at any time, click the unsubscribe link in any email we send, or email legal@nexteraconsult.com with the subject "Unsubscribe."

09 Data Retention

We retain personal data only for as long as necessary to serve the purpose it was collected for:

• Subscriber emails – Retained until you unsubscribe or request deletion, subject to any applicable service-provider records.
• Inquiry and quote form submissions – Retained as long as reasonably needed to address your inquiry and related follow-up.
• Calendly booking information – Retained by Calendly and by Nextera as reasonably needed for the related meeting, engagement, or follow-up.
• Form-notification email – Retained in the Nextera Gmail inbox as reasonably needed to respond to the form submission and related follow-up.
• Whop checkout information, when used – Retained by Whop under its own practices and by Nextera only as reasonably needed to administer the related engagement, payment, refund, or cancellation request.
• Local storage data – Stored on your device and controlled entirely by you. Cleared when you clear your browser's site data.
• Netlify server logs – Controlled by Netlify per their retention policy. We do not independently store or access these logs.

To request deletion of your data, email legal@nexteraconsult.com with the subject "Data Deletion Request." We will review and respond to appropriate requests within a reasonable timeframe.

10 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. This includes using HTTPS across all pages, relying on Netlify's, Calendly's, Whop's, and Google's infrastructure for the form, booking, checkout, and notification services they provide, and not storing personal data in our own databases.

No system is perfectly secure. In the event of a data breach involving the personal information of Illinois residents, we will notify affected individuals and the Illinois Attorney General as required under the Illinois Personal Information Protection Act (PIPA) within the legally required timeframe, and we will comply with equivalent notification obligations in other applicable jurisdictions.

11 Your Rights & Choices

Depending on your state or country of residence, you may have specific rights regarding your personal information. We extend the core set of these rights to every visitor, regardless of location:

• Right to know / access – You can ask what personal information we hold about you and how we use it.
• Right to correction – You can ask us to correct inaccurate personal information we hold about you.
• Right to deletion – You can ask us to delete personal information you submitted, subject to limited exceptions (for example, where retention is required to complete a transaction or comply with law).
• Right to opt out of sale or "sharing" – We do not sell personal information or "share" it for cross-context behavioral advertising, so there is nothing to opt out of, but we respect this right.
• Right to non-discrimination – We will not deny you service or provide a different quality of service for exercising any privacy right.
• Unsubscribe – You can opt out of marketing emails at any time (see Section 08).

California, Colorado, Connecticut, Virginia, Utah, Texas, and other state residents may have additional rights under their respective state privacy laws (for example, the CCPA/CPRA). Because we collect minimal personal data and have no user database, most state privacy law revenue and volume thresholds do not apply to us, but we respect these rights regardless.

To exercise any rights, email legal@nexteraconsult.com with the subject "Privacy Rights Request." We will review and respond to appropriate requests within a reasonable timeframe. You may designate an authorized agent to make a request on your behalf; we may require verification of the agent's authority and of your identity.

12 International Visitors

This site is operated in the United States and is primarily directed at US-based users. We do not target EU or UK residents, and we do not monitor the behavior of site visitors for any purpose.

If you are visiting from the EU, UK, or another jurisdiction with privacy laws (such as GDPR), personal information you voluntarily submit through our forms, the inline Calendly scheduler or Calendly booking pages, or a Whop checkout link may be handled by our service providers under their own privacy practices. For details, see Netlify's privacy policy, Calendly's privacy policy, and Whop's privacy policy.

To exercise any rights you may have under GDPR or similar laws (access, rectification, deletion, objection, restriction, data portability), contact us at legal@nexteraconsult.com.

13 Children's Privacy (COPPA)

This site is intended for business owners, working professionals, students aged 13 and older, and adults generally. It is not directed at children under 13.

We do not knowingly collect personal information from children under 13. Children under 13 should not submit any forms on this site or book meetings via Calendly. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe a child has submitted information to us, please contact us at legal@nexteraconsult.com.

14 Accessibility

We are committed to making this website accessible to people with disabilities. We work toward WCAG 2.2 Level AA as an accessibility target for public pages and continue to improve the experience.

If you encounter an accessibility barrier or need help accessing information on this site, please email legal@nexteraconsult.com. Including the page or feature involved, if you can, helps us review the issue and provide assistance or an alternative way to access the information where appropriate.

15 Changes to This Policy

If we make meaningful changes to what we collect or how we use it, we will update this page and revise the "Last Updated" date at the top. Because we do not have your email unless you opted in, we may not be able to notify you directly. We encourage you to review this policy periodically. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

01 Agreement to Terms

These Terms of Service ("Terms") are a legal agreement between Sol King Inc., doing business as Nextera Consulting ("Nextera," "we," "us," or "our"), a company based in Chicago, Illinois. They govern your access to and use of our website at nexteraconsult.com and all sub-pages, including (without limitation) the industry-specific offer pages under /offers/*, AI Automation Consulting at /ai-automation-consulting, the AI Hub at /ai-hub, the /form page, any linked free resources, and our "Book a Call" scheduling flow powered by Calendly (collectively, the "Site").

By accessing or using the Site in any way, including browsing, submitting a form, or booking a meeting, you agree to be bound by these Terms and by our Privacy Policy. If you enter a paid engagement, the applicable signed proposal or SOW controls that engagement, including its scope, payment, cancellation, refund, delivery, ownership, and support terms. If you do not agree, you must not use the Site. We may update these Terms from time to time (see Section 13). Continued use after changes are posted means you accept the updated Terms.

02 About the Site & Services

The Site is an informational platform that provides general information about our AI and automation consulting services, industry-specific offer pages describing representative engagements, free educational resources and AI prompts on the AI Hub, an NFC landing page used at networking events, contact and quote forms processed through Netlify Forms, scheduling through Calendly, and approved checkout links through Whop when provided.

Informational content only

The Site and all content on it, including AI-generated prompts, examples, articles, case-study language, and resources, are provided for general informational and educational purposes only. Nothing on the Site constitutes professional, legal, financial, tax, medical, or business advice tailored to your specific situation.

AI outputs and prompts are examples only and may contain inaccuracies, biases, omissions, or outdated information. Outputs are non-deterministic: the same prompt can produce different results each time. You are solely responsible for reviewing, testing, and validating any AI prompt, resource, or output before using it in your own work or relying on it for any decision.

No reliance. Nothing on the Site should be treated as a substitute for independent professional judgment. We make no representations or warranties that any prompt, workflow, case study, or resource will produce any particular result, work in any specific environment, or remain compatible with any third-party tool or AI model over time.

We do not form an attorney-client, consultant-client, advisor-client, or any other professional relationship with you simply by your use of the Site or by you reading, downloading, or applying our free resources.

Service availability & pricing

Any services, packages, tiers, timelines, and price ranges described on the Site (including the Starter, Growth, and Scale tiers referenced on our pricing and offer pages) are indicative only. They are presented for informational purposes to help you understand how we typically structure engagements, and they do not constitute an offer or a binding quote.

All services are offered at Nextera's sole discretion, subject to availability, scoping, and our good-faith assessment of fit. Final scope, deliverables, pricing, timelines, retainers, guarantees, and other commercial terms for any engagement are governed exclusively by a separate written agreement (such as a proposal, statement of work, or master services agreement) signed by both parties. In the event of any conflict between the Site and such a signed agreement, the signed agreement controls.

If Nextera provides a Whop checkout link, any amount shown is an initial payment toward a scoped engagement and is not the final project price unless the applicable proposal or SOW expressly states otherwise. The applicable proposal or SOW determines the final scope, total price, payment schedule, and any remaining balance.

Where ongoing support is separately scoped, third-party platform, model, API, data, hosting, and communications costs are included only when the applicable proposal or SOW expressly says so. Where practical, client-owned third-party accounts are billed directly.

We reserve the right, at any time and without notice, to modify, suspend, or discontinue any portion of the Site or any service described on it, to change pricing or tier structures going forward, and to decline, pause, or terminate any engagement for any lawful reason.

Forms, bookings, and communications

When you submit any form on the Site (contact, quote, subscribe, or similar) or book a meeting through our Calendly scheduling flow, you represent that the information you provide is accurate and that you have the authority to provide it. Submitting a form or booking a meeting does not create any contractual obligation on Nextera and is not a guarantee that we will accept or be able to serve your request.

03 Intellectual Property

All content on the Site, including text, graphics, AI prompts, downloadable resources, case-study language, logos, layouts, and the "Nextera" name and mark, is owned by Nextera or our licensors and is protected by United States copyright, trademark, trade dress, and other intellectual property laws.

You may view, download, and print individual pages or resources for your personal, non-commercial use only, provided you keep all copyright and ownership notices intact.

The free AI prompts, resources, and tools hosted on the Nextera AI Hub at nexteraconsult.com/ai-hub are provided for informational and educational purposes only. They are not a substitute for professional legal, financial, medical, or business advice. You use them at your own risk. Nextera is not liable for any outcome, harm, or loss that results from applying, adapting, or acting on any resource, prompt, output, or information obtained from the AI Hub or anywhere else on the Site.

You may not copy, modify, distribute, sell, publicly perform, publicly display, or create derivative works from our content without our prior written permission. You may not use Nextera's name, logo, or branding to endorse or promote any product or service without our prior written consent. Any unauthorized use is strictly prohibited and may violate copyright, trademark, and other laws.

04 DMCA & Copyright Complaints

We respect the intellectual property rights of others and expect users of the Site to do the same. If you believe content on the Site infringes your copyright, please send a written notice to our designated agent that includes all of the following (as required by 17 U.S.C. § 512(c)(3)):

• Your physical or electronic signature
• Identification of the copyrighted work you claim has been infringed
• Identification of the material you claim is infringing, with a URL or enough detail for us to locate it
• Your contact information (address, phone number, email)
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on behalf of the owner

Designated DMCA agent: Nextera Consulting, Attn: DMCA Agent, Chicago, Illinois, USA  ·  legal@nexteraconsult.com (subject line: "DMCA Notice").

Filing a false or misleading DMCA notice may subject you to liability under 17 U.S.C. § 512(f). If you believe material was removed in error, you may submit a counter-notice containing the information required by 17 U.S.C. § 512(g)(3).

05 Acceptable Use

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. You may not:

• Use the Site to transmit spam, unsolicited messages, or commercial solicitations
• Attempt to gain unauthorized access to any part of the Site, our systems, or the systems of our service providers
• Upload, submit, or transmit any harmful code, viruses, malware, or disruptive content
• Scrape, crawl, data-mine, or use automated means to collect information from the Site without our written permission (beyond the crawling permitted by our robots.txt file for search engines)
• Reproduce, mirror, frame, or redistribute our content for commercial purposes without permission
• Use the Site to train, fine-tune, or benchmark any machine learning model without our prior written consent
• Use the Site in any way that could damage, disable, overburden, or impair our infrastructure or interfere with any other party's use of the Site
• Use the Site in violation of any applicable local, state, national, or international law

We reserve the right to investigate and take appropriate action against any violation of these Terms, including removing content, blocking IP addresses, terminating access to the Site, and cooperating with law enforcement. We are not obligated to provide notice before taking such action.

06 Third-Party Services & External Links

The Site uses Netlify for hosting and forms, Google for form-notification email, and Calendly for meeting scheduling, including the inline scheduler on /book. If Nextera provides a Whop checkout link, Whop processes that payment under its own terms and privacy practices. Calendly, Google, Whop, and other third-party sites linked from the Site are governed by their own terms and privacy practices. The Site uses self-hosted fonts rather than Google Fonts. See our Privacy Policy for the current list and links.

The Site may also contain links to third-party websites, resources, or services (for example, our social media profiles, linked articles, or partner websites) that are not owned or controlled by Nextera. We provide these links for convenience only and do not endorse or assume any responsibility for the content, products, services, accuracy, or practices of any third-party site. Your interactions with any third-party site are solely between you and that third party, and we are not liable for any loss or damage arising from those interactions.

07 Disclaimer of Warranties

The Site and all content on it are provided "as is" and "as available" without any warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, we disclaim all warranties, including (without limitation) warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, and completeness of information.

We do not warrant that the Site will be error-free, uninterrupted, secure, or free of viruses or other harmful components; that any defects will be corrected; or that any content on the Site is accurate, reliable, or current. Your use of the Site is at your own risk.

No advice or information, whether oral or written, obtained by you from the Site or from Nextera creates any warranty not expressly stated in these Terms.

08 Limitation of Liability

To the fullest extent permitted by law, Nextera and its owners, officers, directors, employees, contractors, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Site or any content on it. This includes, without limitation, loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to the Site or these Terms will not exceed one hundred US dollars ($100). These limitations apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence), or otherwise.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the limitations above may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

09 Indemnification

You agree to defend, indemnify, and hold harmless Nextera Consulting, its owners, officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Site, any content, or any resource obtained from us
• Your violation of these Terms or any applicable law or regulation
• Your violation of the rights of any third party, including intellectual property, publicity, or privacy rights
• Any decision you made or action you took in reliance on AI outputs, prompts, case-study language, or resources from the Site
• Any content or information you submit through a form, booking, or other interaction with the Site

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

10 Governing Law

These Terms, and any dispute arising out of or related to these Terms or your use of the Site, will be governed exclusively by the laws of the State of Illinois, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11 Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Site will be resolved exclusively in the state or federal courts located in Chicago, Cook County, Illinois. You agree to submit to the personal jurisdiction of those courts and waive any objection to venue or inconvenient forum.

Informal resolution first. Before filing any lawsuit, you agree to first contact us in writing at legal@nexteraconsult.com describing the dispute and attempt to resolve it informally for at least 30 days.

Time limit. Any claim or cause of action arising out of or related to your use of the Site or these Terms must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred, to the fullest extent permitted by law.

12 General Terms

Entire Agreement. These Terms and our Privacy Policy govern your use of the Site. For a paid engagement, the applicable signed proposal, SOW, or other signed engagement agreement controls over these Terms and any public policy with respect to that engagement, including scope, payment, cancellation, refunds, delivery, ownership, and support.

Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. All remaining provisions will continue in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. No waiver of any term is valid unless made in writing and signed by us.

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent, and any attempted assignment without such consent is void. We may assign these Terms, in whole or in part, to any successor, affiliate, or acquirer without notice or consent, including in connection with a merger, acquisition, financing, or sale of assets.

Force Majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, internet or infrastructure outages, government actions, or acts or failures of third-party service providers.

No Agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Nextera.

Survival. The following sections survive any termination or expiration of these Terms: Intellectual Property, Acceptable Use, Third-Party Services & External Links, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and this General Terms section.

Contact. For questions about these Terms, email legal@nexteraconsult.com.

13 Changes to These Terms

We may update these Terms at any time. We will post the new version on this page with an updated "Last Updated" date. Material changes will be reflected in the header at the top of this page. Your continued use of the Site after the new Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically. If you do not agree to any updated Terms, your sole remedy is to stop using the Site.

01 Before paid work begins

You may request cancellation before paid work begins. The Refund Policy explains when an initial payment may be refunded.

For an engagement paid after a proposal or SOW is signed, paid work begins on the next business day following payment unless the applicable proposal or SOW states otherwise. If you purchase through a Whop checkout link before a proposal or SOW is signed, paid work begins on the next business day following signature of the applicable proposal or SOW.

Booking or completing the free AI Ops Audit, discussing a possible engagement, or making an initial payment alone does not begin paid work.

02 After paid work begins

You may request cancellation at any time. Once paid work begins, the initial payment is non-refundable unless the applicable proposal or SOW or applicable law states otherwise. Any additional cancellation, payment, or delivery terms are governed by the applicable proposal or SOW.

03 Ongoing support, hosting, and workflows

You may cancel separately scoped ongoing support at any time. Unless the applicable proposal or SOW states otherwise, support, hosting, and any Nextera-managed workflow may stop at the end of the current monthly period.

04 Export requests

You may request an export of available client-specific workflow materials or data. Nextera will make reasonable efforts to provide an available export subject to the applicable proposal or SOW, platform constraints, payment status, and the time required to prepare it.

Where applicable, an export may include a client workflow file with secrets removed, such as an n8n workflow export, or client-specific code with Nextera secrets removed. Exports do not include third-party accounts or credentials, Nextera confidential information, or reusable Nextera materials unless the applicable proposal or SOW states otherwise.

05 How to request cancellation

Send cancellation requests to legal@nexteraconsult.com. Include the client name, purchase or invoice reference, and the engagement or support service involved.

We will follow up to discuss the request and then send a written decision to approve or reject it under the applicable terms and law. If a request is approved, we will follow up again to confirm the outcome and provide any requested information within a reasonable time.

06 Governing terms

If this Policy conflicts with an applicable signed proposal or SOW, the signed proposal or SOW controls. Nothing in this Policy limits rights that cannot be waived under applicable law.

01 Initial payment before paid work begins

If you request a refund before paid work begins, the initial payment may be refundable, subject to the applicable proposal or SOW and applicable law. This also applies when you purchase through a Whop checkout link before a proposal or SOW is signed.

For an engagement paid after a proposal or SOW is signed, paid work begins on the next business day following payment unless the applicable proposal or SOW states otherwise. If you purchase through a Whop checkout link before a proposal or SOW is signed, paid work begins on the next business day following signature of the applicable proposal or SOW.

02 Initial payment after paid work begins

Once paid work begins, the initial payment is non-refundable unless the applicable proposal or SOW or applicable law states otherwise.

03 Ongoing support and third-party costs

Refund treatment for separately scoped ongoing support or hosting is governed by the applicable proposal or SOW. Third-party platform, model, API, data, hosting, communications, and other usage costs are not refundable by Nextera unless the applicable proposal or SOW expressly states otherwise. Where practical, client-owned third-party accounts are billed directly.

04 Whop payments

Whop may process payment transactions when Nextera provides a Whop checkout link. Questions about the Nextera service, cancellation, or a refund request should be sent to legal@nexteraconsult.com. Questions about an unrecognized charge, duplicate payment, or payment-processing error may also require Whop support.

If Nextera approves a Whop refund, Whop processes the payment reversal to the original payment method under its own terms and processing timelines.

05 How to request a refund

Send refund requests to legal@nexteraconsult.com. Include the client name, purchase or invoice reference, and the engagement or service involved.

We will follow up to discuss the request and then send a written decision to approve or reject it under the applicable terms and law. If a request is approved, we will follow up again to confirm the outcome and provide any requested information within a reasonable time.

06 Governing terms

If this Policy conflicts with an applicable signed proposal or SOW, the signed proposal or SOW controls. Nothing in this Policy limits rights that cannot be waived under applicable law.